How to do a refund

For the purposes of this article, we will talk about processing a refund to a customer in Pinch Payments and also how the process needs to be done in your Xero file. 

The first thing you need to do is log in to your Pinch Payments: https://app.getpinch.com.au/account/login

You will need to find the invoice you want to refund. To do this go to the 'Payments' tab on the left menu.

Click on the 'Recent Payments' tab and click on the Invoice link for the payment you want to refund. 

This will take you to the Invoice page. Click on the 'Request Refund' button (bottom left-side). 

Enter the amount you would like to refund the customer, enter a reason if you wish, and select the 'Confirm' button. 

You will receive a confirmation message confirming that the Refund has been requested for the Invoice. 

Next you will need to make sure you have processed a credit note through your accounting platform such as Xero. You cannot do this directly against an invoice, as it's already been paid. So you will have to generate a standalone Credit Note. You will need to create a Credit Note from your Sales Overview. Go to the 'Business' tab drop-down and select 'Sales Overview'.

Once you're in the Sales Overview page select the '+New' drop-down menu and select 'Credit Note'.

This will bring up a page that looks similar to an invoice. Fill out the details, Reference is optional and choose your Branding. Select Approve. 

Once you have hit Approve, the Credit Note will appear. Down the bottom in the 'Make a cash refund' table, fill out the fields. Make sure in the 'Paid From' option that your Pinch Clearing Account is chosen and click 'Add Refund'.

 Lastly, during reconciling your accounts and once the money comes out, make sure to reconcile this transaction to the Pinch Clearing Account. 

If you're still having trouble, contact us at support@integrationkings.com.