Returns Management Module

In order to set up the Returns Management module in Dear, the following things will need to be set up:

1. Return Policies: https://support.dearsystems.com/support/solutions/articles/11000101074-configure-returns-policies-and-settings/
2. Return Reasons: https://support.dearsystems.com/support/solutions/articles/11000101074-configure-returns-policies-and-settings/#ReturnReasons
3. Return Order Settings: https://support.dearsystems.com/support/solutions/articles/11000101074-configure-returns-policies-and-settings/#ReturnSettings
4. Warranties: https://support.dearsystems.com/support/solutions/articles/11000101074-configure-returns-policies-and-settings/#Warranties

Could you please read through the above links (in the order provided) as they contain all information about the data required to set up the policies correctly? After that, please let me know a good time to touch base and chat about the above so we can help you with the setup. The best way will be to set up one return policy that is of the highest priority for the business and test it out on sample orders to make sure it works properly.