Shipping App Comparison for Dear and Shopify
You can use a different shipping platform per country with Dear Systems and Shopify as it gives you flexibility and a greater user experience, this would mean where you can use Ship Station in US and StarShipIt in Australia. We are partners with both and can help in this space.
We would suggest running all communication to the Customer purely from your Shopify to reduce the noise for your Customers. Please find some Pros below for each.
Pros of StarShipIt:
- Preferred shipping platform for AU and NZ and they understand this market well
- More carrier integrations including more services supported per carrier
- Fast API that works well with e-commerce platforms
- Can integrate Dear and E-commerce simultaneously and yet pull orders only from one platform if needed
- Can display live shipping rates on e-commerce platforms
- Has returns portal for seamless integration with e-commerce platforms
- Comparatively better customer service
Please note: Multiple fulfilments do not happen correctly out of DEAR to StarShipIt.
Pros of ShipStation:
- Preferred shipping platform for US and Canada
- Can display live shipping rates on US and Canada based e-commerce sites but does not support the same in AU
- Better User Interface comparatively
- Automation rules support more complex scenarios
- Integrates with many carriers in AU and NZ however, does not provide all services and does not pull certain rates
- Returns portal does not integrate well with Dear
- Multiple fulfilments happen correctly out of DEAR to Shipstation
- Better picklist than Starshipit
Please note: Customer service found to be average for AU businesses, but they continue to lead the US market.
Pulling the cheapest rate for fulfilment
- Both apps pull the cheapest rate where possible
- You can set a rule in the shipping app to pick a preferred carrier if needed
Pros of using a Shipping app vs not using a Shipping app
- Costs of procuring satchels
- Times of staff labour to purchasing branded satchels, Visits to post office,
- direct shipping label-printing
- any satchel alloweed with shipp app - label printed out of